30 days money back guarantee
Although we are confident that you will be amazed with your Joolz pushchair, if for some reason you are not, you will have 30 days to return your product and be fully reimbursed.

Here’s how it works:

If you are not 100% satisfied with your purchase, you can return your order within 30 days of the original purchase date to receive a full refund. Submit a return request by e-mail to info@my-joolz.com to return your order. Indicate your Joolz order number and the reason for your return.

You will receive an e-mail confirmation with the return procedure. If you would like to return the product, please keep in mind that the product must be unused and returned in the state you received it, in the original packaging. Off course the product can be taken out of the packaging to see if it is according to your expectation. If the product is damaged there is a chance that you don’t get the full refund.

Damaged or wrong product
After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service by e-mail within 48 hours of delivery.

Returning costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of the returned products or provides a tracking number.

Exchanges
Unfortunately we do not yet support product exchanges at this moment. If you would like to exchange a product, please go through the return process. After that, you can order a replacement product by placing a new order online.

How and when do I get my refund?
Refund depends on your selected payment method. If you paid for your order by credit card, PayPal or Klarna, the money will be refunded to the (credit) card / PayPal account that was used for the original payment. If you paid by Ideal or bank transfer, the money will be transferred to your bank account. Money will be refunded within 30 days after returning your Joolz product.

The above policy does not apply to the Joolz Tailor Collection and personalised My Joolz bumper bars. As they are customised to your personal taste, these cannot be returned.